Yesterday, on July 12th, we experienced platform downtime, which affected our customers, reliant on our US servers, ability to login or fully access the platform.

The incident, which started at 10:01 am EST, was caused by a version update that we implemented on our server environment. 

Our R&D teams immediately worked to identify and resolve the root cause of the issue. At 10:19am, they applied a configuration fix to enable users to access monday.com as quickly as possible, while they continued to investigate so they could resolve the issue entirely. Some users may have experienced some reduced functionality during this phase. 

At 10:31 am EST, the exact cause of the issue was identified and a complete fix was issued. Our team continued to actively monitor the platform’s stability and by 10:55am EST, the problem was fully resolved and all aspects of the platform were behaving as expected.

There was no data loss or security risk.

We deeply apologize for any inconvenience caused by this incident as it is our utmost priority to provide a stable, exceptional experience on our platform. We know monday.com is critical to so many of our customers' businesses and we look forward to achieving incredible things together.

If you have any additional questions please reach out to our dedicated Customer Experience team at support@monday.com.