The issue with our third-party billing processor has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
Posted Jan 17, 2025 - 14:12 UTC
Monitoring
Our third-party billing processor has implemented a fix and all transactions and payment attempts should be working.
Posted Jan 17, 2025 - 13:48 UTC
Update
We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. We are in direct and ongoing communication with our third party processor as they work to resolve this issue. We made significant progress in the last hour and believe the problem will be fixed soon.
In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. Thank you for your patience and understanding.
Posted Jan 17, 2025 - 11:58 UTC
Update
We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. We are in direct and ongoing communication with our third party processor as they work to resolve this issue.
In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. Thank you for your patience and understanding.
Posted Jan 17, 2025 - 08:39 UTC
Update
We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method.
Our team is closely monitoring the situation, and we will keep you updated on the progress of this through our status page. Thank you for your patience and understanding.
Posted Jan 17, 2025 - 06:39 UTC
Update
We are currently experiencing issues with our third party payment processor, affecting the processing of credit card transactions, including initial purchases, renewals, upgrades, and refunds. Our team is aware of the problem and is actively working to resolve it.
In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. We appreciate your patience and understanding as we work to resolve this issue.
Posted Jan 16, 2025 - 23:42 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 16, 2025 - 20:30 UTC
Investigating
Our payment processor is experiencing problems at the moment, we are having difficulties processing initial purchases, renewals, upgrades and refunds.
Posted Jan 16, 2025 - 20:09 UTC
This incident affected: AUS (Billing), US (Billing), and EU (Billing).