On Tuesday, June 21st, some of our customers experienced issues using the monday platform. The incident started at 02:29 a.m. EST and was caused by an outage of Cloudflare, one of our third-party service providers.
Our team immediately started to reroute our customers' traffic to a different provider to bypass the issue. The incident was resolved at 03:13 a.m. EST. We are working on improving our re-routing procedure to be able to apply it faster in the future in case there will be a similar incident.
We sincerely apologize for the inconvenience you may have experienced. We understand that many of our customers rely on monday.com for their core business processes and we are committed to providing each of our customers with an exceptional and reliable experience.
If you have any additional questions please reach out to our dedicated Customer Experience team at firstname.lastname@example.org.