Connectivity Issues across accounts and devices

Incident Report for monday.com

Postmortem

On Tuesday, June 21st, some of our customers experienced issues using the monday platform. The incident started at 02:29 a.m. EST and was caused by an outage of Cloudflare, one of our third-party service providers.

Our team immediately started to reroute our customers' traffic to a different provider to bypass the issue. The incident was resolved at 03:13 a.m. EST. We are working on improving our re-routing procedure to be able to apply it faster in the future in case there will be a similar incident.

We sincerely apologize for the inconvenience you may have experienced. We understand that many of our customers rely on monday.com for their core business processes and we are committed to providing each of our customers with an exceptional and reliable experience.

If you have any additional questions please reach out to our dedicated Customer Experience team at support@monday.com.

Posted Jun 21, 2022 - 14:46 UTC

Resolved

This incident has been resolved.

Posted Jun 21, 2022 - 07:45 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 21, 2022 - 07:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 21, 2022 - 07:25 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 21, 2022 - 07:17 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 21, 2022 - 07:02 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 21, 2022 - 06:58 UTC

Investigating

At the moment, we're experiencing connectivity issues for some accounts across all devices. This is a widespread issue caused by our 3rd party provider, currently affecting multiple global services.
Our development team is on the case and diligently working to resolve this matter as quickly as possible.

Posted Jun 21, 2022 - 06:46 UTC

This incident affected: US (Platform) and EU (Platform).