On November 7th, we experienced platform disruption that affected customers reliant on our US and EU servers, and their ability to fully access the platform.
At 9:48 AM EST, we experienced an increase in replication delay in our platform databases, leading to an automatic failover to the master database.
By 10 AM EST, we had applied immediate preventative measures to stop the issue from occurring in the short term, as well as long-term actions to eliminate such incidents completely.
Our team continued to actively monitor the platform’s stability. The problem was fully resolved and all aspects of the platform began behaving as expected.
There was no data loss or security risk.
We know that downtime on your Work OS is frustrating and disruptive to your work and your business, we’re so sorry for any inconvenience caused. We want to assure you of our continued commitment to improving the infrastructure of the monday.com platform to enable all of our customers a seamless, reliable experience at any scale.
If you have any additional questions or concerns, please reach out to our dedicated Customer Experience team at firstname.lastname@example.org.