Elevated error rate when accessing files

Incident Report for monday.com

Resolved

We've received confirmation from our upstream provider that the root cause has been resolved

Posted May 19, 2020 - 06:46 UTC

Update

We've seen error rates return to normal in the last 30 minutes. We continue to monitor and will resolve once we receive confirmation that the root cause has been completely fixed by our upstream provider

Posted May 19, 2020 - 06:16 UTC

Monitoring

We're experiencing an elevated level of errors when trying to upload and access existing user files, due to issues with one of our upstream providers (Amazon Web Services). We're communicating with the provider and will update once the issue is resolved

Posted May 19, 2020 - 05:27 UTC

This incident affected: US (Platform).