On December 5th, starting around 03:50am EST, our customers experienced connectivity issues to the platform across all of our servers. In total, customers experienced 19 minutes of downtime on the AUS server, 48 minutes on the US server and 64 minutes on the EU server.
What caused it:
This incident was caused by a major outage at our third-party cloud service provider, Cloudflare. This outage led to widespread disruptions across many platforms, including monday.com.
How we responded:
Our engineering teams acted immediately to stabilize the platform as soon as the issue was detected at 3:48am EST. As Cloudflare began to recover, we restored platform functionality in stages to ensure stability.
By 4:11am EST, access to accounts in the AUS server was fully restored. By 4:40am EST, full access was restored to accounts on our US server.
By 4:55am EST, the platform was fully operational across all servers. We continued to monitor the situation closely, and declared the incident resolved at 5:17 am EST.
We kept customers informed through regular updates on our Status Page regularly until the incident was fully resolved.
We sincerely apologize for any disruption this may have caused today. Thank you for your patience and understanding.
Your engineering team at monday.com